Refund Policy
Last updated: May 2026
1. General Policy
Time & Reckoning offers refunds for real-money purchases of premium tokens under the conditions described below. Virtual currency (Gold) earned through gameplay is not eligible for refund.
2. Eligible Refunds
You may be eligible for a refund if: (a) you were charged incorrectly or multiple times for the same purchase, (b) you did not receive the purchased tokens due to a technical error, or (c) the purchase was made within 14 days and the tokens have not been spent.
3. Non-Refundable Items
The following are not eligible for refunds: tokens that have been fully or partially spent, items purchased with Gold or Tokens, event-exclusive or time-limited items after the event has ended, and accounts that have been suspended for Terms of Service violations.
4. How to Request a Refund
To request a refund, contact our support team at support@timereckoning.com with your account username, the date of purchase, the transaction ID from your payment provider, and a brief description of the issue. We will respond within 5 business days.
5. Processing Time
Approved refunds are processed within 5–10 business days. The refund will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
6. Chargebacks
Initiating an unauthorised chargeback with your bank may result in immediate account suspension pending investigation. We strongly encourage resolving disputes directly with our support team before contacting your payment provider.
7. Contact
For refund requests or billing questions, contact us at support@timereckoning.com. Include your account username and transaction details for fastest resolution.